About claims

Any complain from S.A.I. Atlas Asset Management S.A. clients it will be recorded, free of charge, by internal control compartment representatives. The company has a public registry of complains that shall include at least the following information:

  • identity of the investor filing the complaint and the activity forming the object of the complaint;
  • identification data of the persons within the investment management company (SAI) to whom the complaints are addressed or to whom the investor appealed for such activity;
  • complaint date;
  • deeds complained of;
  • prejudice claimed by the investor;
  • date and the settlement modality of the complaint.
  • The complaint settlement term cannot exceed 30 days from its filing date.

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